Computer Systems

City & Guilds 7262 Diploma for IT Practitioners — Systems Support

The IT Practitioner qualification has been developed specifically for IT professionals. It is nationally recognised and ideal if you want a career as a systems support technician. It is also ideal for gaining recognition for skills you already have.

The practitioner qualifications are available at three levels. Each level provides a broad and flexible grounding in the skills required by IT professionals, and offers a range of optional units to meet specific needs or areas of interest. The course includes building and upgrading computers, installing software and networking.

  • Level 1 will build basic skills and confidence
  • Level 2 will widen your knowledge and develop existing skills
  • Level 3 is for those with high level IT skills who may be working in a supervisory or management role

Level 1 — Certificate for IT Systems Support — PC Maintenance

Students will need to pass both units to achieve this qualification. Assessment is by practical assignment.

The units of study are:

  • Fundamentals of computing systems and customer care
  • Dismantle, assemble, install and maintain a desktop computing system

Level 2 — Diploma for IT Practitioners

To achieve the full diploma, students must successfully complete the assessments for the two core units and two optional units. Assessment is by practical assignment and online test.

The units of study are:

Core units:

  • Maintain equipment and systems
  • Customer support provision

Optional units:

  • Install and configure equipment and operating systems
  • Install configure and maintain software
  • Systems testing
  • Systems monitoring and operation
  • Repair centre procedure
  • Networking

Level 3 — Advanced Diploma for IT Practitioners

To achieve the full qualification, students must successfully complete the assessments for three core units and two optional units. Assessment is by practical assignment and online test.

The units of study are:

Core units:

  • Plan for the delivery of ICT support services and assist in the acquisition of ICT systems
  • Install, configure and integrate networked hardware and software
  • Customer Support provision

Optional units:

  • Install and configure software
  • System testing
  • System and network management
  • Repair centre procedures
  • Develop customer documentation and procedures
  • Principles of planning telecommunications services
  • Maintain equipment and systems
  • ICT Security
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